Click here to view Fuel Recovery Fee Table
Pro Star Waste is committed to controlling costs so we can continue to provide you with the best overall value in waste related services. Unfortunately, over the past few years we have seen the price of fuel jump significantly, having an impact on all of our suppliers. Tires and plastic carts are two examples. Steel prices have risen making commercial container purchases and repairs more costly.
Pro Star Waste has worked hard to keep from passing the rising cost of fuel on to our customers, but these increased expenses have come to the point that they can no longer be absorbed into our increased operating costs. After careful review, we have decided to add a nominal fuel recovery fee, which can fluctuate up or down depending on the price of fuel, on all our services. This recovery fee has now taken effect in all billing cycles. Pro Star Waste regrets the necessity in applying this recovery fee, however, these rising fuel prices and related supplier costs are something we cannot control. We feel that we have no other options at this time.
The fuel recovery fee calculation we use is tied directly to the Gulf Coast Region average price of diesel fuel as reported weekly by the Energy Information Administration of the U.S. Department of Energy (EIA/DOE) in its Weekly Retail On-Highway Diesel Prices Index. This index is objective, publicly available and widely recognized in the trucking and transportation industries. This change will ensure that you, our valued customer, will pay a fuel recovery fee that is currently adjusted, easy to calculate, and equitable to both you and Pro Star Waste.
The EIA/DOE average is published each Monday and will be used for all invoices created during that week. The Pro Star Fuel Recovery Table shows what the fuel recovery fee invoice charges (before taxes) would be, based upon the last reported EIA/DOE Gulf Coast Region diesel price index prior to your invoice date.
Frequently Asked Questions
Q: Why have you added the fuel recovery component to my invoice?
A: This increase is necessary for us to stay even with the cost of diesel fuel today. Our residential and commercial vehicles get 3 – 4 miles per gallon and our roll off vehicles around 8. In addition, the vendors with which we do business have all increased their prices because of additional fuel expenses charged to them.
Q: If the price of fuel goes down, will my fuel recovery component go down too?
A: Yes, if the Department of Energy’s Gulf Coast Region Average price falls, your fuel recovery component will come down as well. This information is updated weekly. If the cost of diesel fuel decreases, this will affect your fuel recovery component. Using this index allows us to be more responsive to fuel cost changes.
Q: How can I see the value of the EIA/DOE Weekly Retail On-Highway Diesel Prices Index?
A: Here is the link to the EIA/DOE. This site is updated every Monday evening.
Your understanding in this matter is greatly appreciated. Pro Star Waste values your business and we look forward to continuing to meet your disposal service needs.
January-Pro Star Waste improves brand logo. Pro Star Waste has never been a company to rest on its laurels, we consistently strive to improve what we are good at, our logo has served us proudly for over 10 years and we decided to add a patriotic flair to it. Our new logo will be the catalyst for vehicle image upgrades and website enhancements throughout 2010 stay tuned!
February-Pro Star Waste appoints new Chief Operating Officer. Pro Star Waste is proud to announce the appointment of Todd F. Casselman as its Chief Operating Officer. Todd brings over 20 years of Waste Industry leadership experience and has is focused on developing green programs in the Lake Livingston Area.
May-Pro Star Waste Volunteers at Alabama Coushatta Tribe of Texas’ Earth Day Cleanup Event. Several members of Pro Star Waste’s staff were on hand to pick up litter & vegetative debris on the reservation. Pro Star Waste also provided water, sodas, trash receptacles and waste removal services for the event.
July-Pro Star Waste Acquires Ron Brown’s Trash Service. Following many years of service in Trinity County, Ron Brown’s trash service decided to discontinue service. After careful consideration, Owner Ron Brown reached out to Pro Star Waste to strike a deal. When asked why he chose Pro Star, Ron said, “I wouldn’t sell my legacy to anyone else, I trust Pro Star Waste to maintain the service and integrity my customers are accustomed to.” The acquisition provided an excellent overlay to Pro Star’s existing service area.
August-Pro Star Waste recognized by Earthquest Institute. At a recent Houston Fundraising event, Pro Star Waste was recognized for its leading support in communicating & helping the Earthquest Institute begin its Mobile Earthquest program. A satellite equipped, bio diesel powered mobile classroom will be available to schools, youth organizations, and many other forums to provide added or enhanced curriculums to existing education services. The program will focus on green initiatives and alternative energy development.
September-Pro Star Waste Launches Auto Debit Payment Service. Pro Star Waste is proud to add Auto Debit service to its customers. We had a successful online payment service available, but our many of ours customers requested the auto debit service we made it happen! Folks really like the convenience of not having to remember to write a check, or pay for postage, and more importantly, its paperless, so one less thing to throw away.
A recent survery of Pro Star customers gave them the opportunity to tell us how we are doing – in their own words and in quantitatively measurable terms. The survey measured SERVICE, VALUE, PROMPTNESS and COURTESY on a scale from POOR, FAIR, GOOD and EXCELLENT.
The results showed that an overwhelming majority of those surveyed thought we were doing an excellent job on all points. The percent of those surveyed who thought Pro Star Waste rated GOOD or EXCELLENT for each category was:
97% approval rating for SERVICE
90% approval rating for VALUE
98% approval rating for PROMPTNESS
99% approval rating for COURTESY
